Reference

Legal Terms That Actually Make Sense

fanball operates under state-by-state authorization — access depends on where you are and what your state permits. These policies cover how your account data is handled, what rules govern your use of the platform, and exactly how to reach us when something needs sorting.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ policy contextUS-based contact processPlain-language terms
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fanball Legal Terms That Actually Make Sense
DATA AND SECURITY

How We Handle Your Account Data

Your account data — including identity verification records, transaction history tied to PayPal, Venmo, and Play+, and session logs — is stored with encryption at rest and in transit. We retain identity documents for the period required by the laws of the states in which we operate, after which they are deleted or anonymized. You can request a full export of your personal data through the Help Center form at any time, and we aim to fulfill that request within the window required under applicable state privacy law.

Encryption at Rest and in Transit

All account data, including PayPal and Venmo transaction records, is encrypted both when stored and when moving between your device and our servers. SSL is enforced on every connection.

Identity Verification and Retention

Documents submitted during identity verification are held only as long as state law requires. After that period, records are deleted or fully anonymized from our systems.

Cookie Policy and Tracking

We use session cookies for login continuity across mobile and desktop. Analytics cookies are optional — you can manage your preferences through the cookie settings panel in your account.

Data Access and Deletion Requests

Submit a data export or deletion request through the Help Center form. We confirm receipt by email and process requests within the timeframe applicable state privacy law specifies.

POLICY CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about how a specific term applies to your account, need to request a copy of your stored data, or want to escalate a payment dispute involving PayPal, Venmo, or Play+, we have three direct contact paths. Players in Philadelphia and Chicago have used all three channels successfully — response times vary by channel and volume.

Live Chat Open the chat widget inside your account dashboard. Available during posted support hours. Ideal for urgent policy questions tied to an active transaction or account action.
Email Support Send your policy or data request to our support address listed in the Help section of your account. Include your account ID for faster routing to the right team.
Account Help Center The Help Center inside your account contains filed policy documents, version histories, and a structured form for formal data-access or deletion requests under applicable law.

Your Legal Questions, Answered Directly

These are the policy and legal questions we hear most often. Each answer reflects how fanball actually handles the situation — not a generic platform response.

Access depends entirely on your state's law. We do not operate where state law prohibits it. Check the eligibility notice when you attempt to open an account — it reflects your current location.

We collect identity verification documents, contact details, payment method references for PayPal, Venmo and Play+, and account activity logs. Full details are in the Privacy Policy document in your Help Center.

Use the structured form in the Help Center under your account settings. Include your account ID. We confirm receipt by email and process the request within the window applicable state privacy law requires.

Payment method references are removed from active use immediately on account closure. Transaction records are retained only for the period state law mandates, then deleted or anonymized.

We post a notice in your account dashboard and update the version date on each policy document. Continued use after the posted date means you accept the updated terms. You can close your account if you disagree.

Start through your account's Help Center dispute form. If the matter involves the Play+ card issuer directly, we'll give you the correct escalation path. Live chat is the quickest first step for active disputes.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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