Reference

Everything You've Been Meaning to Ask Us

We pulled together the questions we hear most — from how PayPal deposits clear to what happens when you switch from your phone to a desktop browser mid-session. Access and eligibility depend on your state, so we've been straight about that too.

Account SetupDeposits & WithdrawalsMobile AccessState EligibilitySupport Paths
Explore the Lobby Read FAQ
fanball Everything You've Been Meaning to Ask Us
PLATFORM AT A GLANCE

The Facts Behind Your Account

3 Payment Rails
PayPal, Venmo and Play+ all supported for US accounts
Mobile + Web
Access your account from any browser on iOS, Android or desktop
SSL Encrypted
Your session and account data travel over SSL-secured connections
English (US)
The entire platform runs in American English with US-local wallet names
fanball What These Answers Actually Cover

What These Answers Actually Cover

These aren't form-letter responses — each answer here comes from what our account team hears week over week. We cover how to fund your account through PayPal, Venmo, or a Play+ prepaid card; how identity verification works before a withdrawal clears; and how your session carries over from iPhone to browser without losing your place. We also walk through the state-by-state access

reality, because online casino and sportsbook availability in the United States is licensed at the state level and not all states are eligible. If you're in Chicago or Philadelphia and wondering whether you can access NFL football betting markets or American Blackjack, the eligibility section has the direct answer. Questions about game categories — like same-game parlays or player props — are

covered under the sports and sportsbook entry. If you don't find what you need here, live chat is the fastest path to a real answer.

  • PayPal
  • Venmo
  • Play+
  • State Access
GET HELP FAST

Three Ways to Reach Us Right Now

If a question isn't answered on this page, these are the three direct paths to a real resolution — not a chatbot loop. Live chat is the quickest for anything account-related.

Live Chat Open the chat icon from any page in your account. It connects you to a real agent and is the fastest way to sort out a payment question or an access issue.
Email Support For document submissions or identity verification questions, email works well because you can attach files. We respond in the order received.
In-App Help On mobile, the Help tab in your account menu links directly to this FAQ and to the live chat trigger — no need to leave the app or open a browser tab.
WHY OUR ANSWERS HOLD UP

How We Keep This FAQ Accurate

A FAQ is only useful if the answers are current. Here's how we make sure what you're reading reflects how the platform actually works today.

Written by the Account Team Every entry here comes from real questions our support agents handled — not SEO templates. If an answer is outdated, the team flags it for a rewrite.
Payment Steps Are Verified The PayPal, Venmo and Play+ steps described in our answers are checked against the actual deposit and withdrawal flows in the account wallet before we publish them.
State Access Is Kept Current US online casino access changes at the state level. We review the eligibility entries whenever a state's regulatory position shifts so you're not reading stale information.
No Invented Numbers We don't publish processing times or payout speeds we can't stand behind. If a figure isn't verifiable, we describe the process instead of making up a number.

The Questions We Hear Most

These are the entries our support team references most often. Read through them before opening a chat — there's a good chance your question is already covered here.

Go to the Wallet section of your account, select PayPal from the deposit options, enter your amount, and authenticate through the PayPal app. The balance appears in your account once PayPal confirms the transfer.

Withdrawals to Venmo are available if Venmo is linked to your account. In many cases we route withdrawals back to the same method you deposited with — check the Withdraw tab in your wallet for what's available on your account.

Play+ is a prepaid card you load and use specifically for online gaming transactions. Add funds to your Play+ card, then select it at deposit. Withdrawals to Play+ follow the same path and keep your casino activity separate from your bank account.

Access depends entirely on your state's laws governing online casino and sports betting. We operate only where local law permits. Check your account registration screen — if your state isn't listed as eligible, it isn't currently supported.

Identity verification is a standard requirement before any withdrawal processes. You'll upload a government-issued ID and sometimes a proof of address. Once approved, the verification stays on file and doesn't need to be repeated for future withdrawals.

Yes — your account is browser-based and device-agnostic. Log in on any device with your credentials and your account state, wallet balance and active sessions carry over. No app download is required to switch between mobile and desktop.

The sportsbook section of your account includes a Rules tab that covers how same-game parlays are settled and what happens when a player prop leg is voided. If anything is unclear, live chat can walk you through a specific market's rules.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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